Contact Us
For all inquiries related to bet99 operating via bet99.casino, we encourage our users to use the following official communication channels to ensure prompt and accurate responses from our support team.
General Contact Details
- Email: [email protected] (for general inquiries)
- Official Website: https://bet99.casino
- Free-Play Site: https://bet99.net
- Regional Site (Ontario): https://bet99.ca
Contact Form and Live Support
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Headquarters and Regional Offices
bet99 operates through a network of offices designed to effectively serve and comply with the regulatory requirements in Canada and internationally.
Headquarters
The primary headquarters are located at:
- 66 Wellington St W, Toronto, Ontario, Canada
Regional Offices
- Switzerland Office: Baarerstrasse 135, Zug, Switzerland
- Canada - Ontario Subsidiary: CanCo (1000007698 Ontario Inc.) - address not specified
These offices support local and international gaming operations, ensuring compliance with applicable laws.
Legal and Regulatory Information
Company Registration and Legal Entity
- Legal Entity Type: GmbH (BQC Consulting GmbH)
- Parent Company: Kings Entertainment Group
- Subsidiaries: CanCo (1000007698 Ontario Inc.)
- Company Registration Number: 1000007698 Ontario Inc. (Ontario subsidiary)
Note: The subsidiary CanCo specifically manages Ontario-based operations in compliance with provincial legislation.
Gaming Licenses
bet99 ensures all gaming activities comply fully with the applicable Canadian regulations through relevant licenses issued by authorized bodies. All licenses listed below are prolonged through the year 2025.
| License Number | Type of Activity | Issuing Authority | Validity |
|---|---|---|---|
| Kahnawake-8976 | Canada-wide gaming operations except Ontario | Kahnawake Gaming Commission | Prolonged for 2025 |
| 897654 | Ontario resident gaming operations | Alcohol and Gaming Commission of Ontario (AGCO) | Prolonged for 2025 |
Geographical and Market Presence
bet99 operates primarily in the Canadian market with specific compliance and services tailored for Ontario residents. The operational and client presence includes the following:
- Countries of Operation: Canada (offices and clients)
- Market Regions: Canada-wide, with a dedicated Ontario-specific domain at bet99.ca
- Regulatory Jurisdictions: Kahnawake Gaming Commission and Alcohol and Gaming Commission of Ontario (AGCO)
Corporate Contacts and Executive Team
The bet99 executive leadership responsible for strategic and operational management is available for official correspondence and governance matters.
- CEO: Jared Beber
- CTO: Paul Nyzu
For all departmental, press, or investor inquiries, please direct communications through the general contact email or designated forms on our official website. Specific contacts beyond the executive team are not publicly disclosed to maintain operational integrity and privacy.
Legal Disclaimers and Data Protection
The information provided on this page and through bet99 communication channels is intended to facilitate transparent and accountable interaction between bet99 and its customers in Canada.
- All personal data submitted via contact forms or email correspondence shall be handled in accordance with applicable Canadian privacy laws and the Data Protection Policy found on bet99.casino/privacy.html.
- Responses to inquiries are provided in a timely manner, generally within one (1) business day, although availability of faster channels such as live chat may sometimes expedite assistance.
- bet99 reserves the right to verify the identity of contact applicants to prevent fraudulent or unauthorized access and to comply with regulatory obligations.
- Use of contact information and communication channels is subject to terms and conditions specified on the official website.
Conclusion
We encourage all users and stakeholders of bet99 to use the official contact methods and channels described above for all inquiries and support requests, ensuring secure, reliable, and regulatory-compliant communication aligned with Canadian gaming laws and industry standards.