Responsible Gaming

Responsible gaming at bet99 is based on the principle of promoting a conscious and balanced approach to gambling entertainment. Our goal is to ensure that playing at bet99 remains an enjoyable leisure activity without compromising financial stability or personal well-being. We are committed to supporting our players by providing tools, resources, and professional assistance to prevent and address gambling-related harm.

Risk Awareness

Understanding the risk factors associated with gambling is essential for maintaining control. Potential signs of gambling addiction include:

Frequent and increasing betting beyond initial intentions
Persistent thoughts about gambling outside of play sessions
Neglecting personal, professional, or social responsibilities in favour of gambling
Using gambling as a way to escape problems or feelings of distress
Chasing losses by increasing wagers
Difficulty stopping or reducing gambling despite negative consequences

To help assess your behavior, please consider the following self-evaluation questions. Reflect on your answers honestly:

Have you found yourself thinking about gambling even when you are not playing?
Do you often gamble longer or with more money than you originally planned?
Have you neglected important responsibilities (work, family, social) due to gambling?
Do you feel restless or irritable when trying to cut down or stop gambling?
Have you ever borrowed money or sold possessions to fund gambling?
Do you chase your losses by betting more in an attempt to recover?

If you answered "yes" to any of these questions, you may be exhibiting signs of problematic gambling and are encouraged to seek further support.

Limits & Tools

bet99 provides comprehensive tools to help players manage their gambling activity and maintain control over spending and playtime.

Deposit Limits

Players may set personal deposit limits within their bet99 account under the "Responsible Gaming" or "Account Settings" section. Limits can be applied on a daily, weekly, or monthly basis to control the amount of money deposited. To set deposit limits:

Log in to your bet99.casino account.
Navigate to Account Settings > Responsible Gaming > Deposit Limits.
Choose your preferred limit period (daily, weekly, monthly).
Enter the maximum deposit amount you deem safe and comfortable.
Confirm your selection. Limits will be enforced immediately upon confirmation.

Adjustments to limits may be subject to mandatory cooling-off periods, in accordance with regulations.

Time Spent Limits and Breaks

To help control playtime, bet99 offers session timers and "Time-Out" options allowing temporary breaks from gambling activities. To enable these features:

Access Responsible Gaming in your personal account.
Activate the session timer to receive notifications after your chosen duration of continuous play.
Use the "Time-Out" function to voluntarily suspend your account for a continuous period from 24 to 72 hours.

During a "Time-Out" period, you will be unable to access the gaming services, place bets, or withdraw funds until the break has expired.

Self-Exclusion

bet99 provides a self-exclusion facility allowing players to block access to their accounts for a defined period or permanently to combat gambling problems.

How to Self-Exclude

Log in and navigate to Account Settings > Responsible Gaming > Self-Exclusion.
Select the desired self-exclusion period. Options include temporary exclusion periods starting from 6 months up to a permanent (lifetime) exclusion.
Carefully review the terms, then confirm your self-exclusion request.

Consequences of Self-Exclusion

You will not be able to log into your bet99 account during the exclusion period.
All betting activity will be suspended immediately upon activation.
Withdrawal of your available balance will be processed according to bet99's standard procedures, but no additional deposits or bets are allowed.
Requests to reverse or shorten a self-exclusion period prior to expiry are subject to stringent conditions and may be declined.

If you require support during or after the self-exclusion period, please contact bet99's responsible gaming team.

Support Resources

bet99 is committed to connecting players with recognized professional organizations providing help for gambling-related issues. Below is a non-exhaustive list of resources available in Canada and internationally:

GAMCARE: Provides confidential support, information, and advice to problem gamblers. Services include a 24-hour helpline, online chat, and face-to-face counseling.
Website: www.gamcare.org.uk | Helpline: +44 345 6000 133
Gamblers Anonymous Canada: A fellowship of men and women who share their experience to overcome compulsive gambling.
Website: www.gacanada.ca | Toll-Free: 1-855-222-5542
Problem Gambling Helpline (Ontario): A provincial 24/7 confidential helpline offering assessment, counseling referral, and other services.
Phone: 1-888-230-3505 | Website: www.problemgambling.ca
National Council on Problem Gambling (Canada): Provides education and resources on responsible gambling.
Website: www.ccpg.ca

Help for Family

Supporting a loved one with gambling difficulties requires understanding and compassion. If you suspect a family member may have a gambling problem, consider the following tips:

Approach the subject calmly and non-judgmentally, emphasizing your concern for their well-being.
Encourage open dialogue and active listening without accusations.
Suggest professional support services and offer assistance in contacting them.
Set boundaries to safeguard your own emotional and financial health.

Family support groups offer confidential environments to share experiences and guidance, such as:

Gam-Anon: Support group for families and friends of problem gamblers.
Website: www.gam-anon.org
Community forums and chat groups can be found via local mental health organizations or provincial problem gambling programs.

If necessary, encourage your loved one to seek help from a certified psychotherapist or counselor specializing in gambling addiction. Hotlines listed above also provide confidential referral services.

Operator's Commitment

bet99 rigorously adheres to regulatory requirements set forth by the Kahnawake Gaming Commission and the Alcohol and Gaming Commission of Ontario (AGCO) to promote responsible gaming. Internally, bet99 employs advanced risk-check procedures including:

Behavioral analysis monitoring to detect signs of problematic gambling such as rapid loss of funds, prolonged sessions, or erratic betting patterns.
Automated and manual warning messages trigger when risk indicators are identified, encouraging players to assess their play and use available control tools.
Support personnel may initiate direct contact with players displaying high-risk behaviors to offer assistance and information about responsible gaming resources.

These measures are designed to prevent gambling-related harm and promote a safe gaming environment at bet99.casino.

Updates

bet99 ensures transparency by notifying players of any changes to responsible gaming policies or terms. Notifications may be communicated through:

Direct emails to registered accounts.
Banners or prominent messages on the official website bet99.casino.

Players are encouraged to regularly review this Responsible Gaming page and their account settings for updates. The content on this page was last updated in June 2025.

Contact & Feedback

For assistance regarding responsible gaming, self-control tools, or support requests, players may contact the bet99 Responsible Gaming Department directly:

Email: [email protected]

Though telephone contact is not specifically provided for responsible gaming, players may reach out via the official support channels available on bet99.casino.

Additionally, players can submit requests or provide feedback through the designated Responsible Gaming feedback form located within their account dashboard under Support > Responsible Gaming. This form facilitates confidential communication for self-exclusion, limit settings, or other self-control measures.