Terms & Conditions

These Terms govern your relationship with the operator of the online casino bet99 accessible via bet99.casino. By accessing or using our services, you agree to comply with and be bound by these Terms. They set forth the rights, responsibilities, and limitations applicable to you as a user and player of the bet99 platform. These Terms are effective as of June 1, 2025, and apply throughout the territory of Canada, specifically including Ontario in accordance with local regulations.

Definitions

For the purpose of these Terms, the following definitions apply:

Operator: The company providing the online casino services under the brand bet99, operated by Kings Entertainment Group and its Ontario subsidiary CanCo (1000007698 Ontario Inc.).
User: Any individual who accesses, registers, or otherwise uses the services offered by bet99.
Player: A User who participates in betting or gaming activities on the bet99.casino platform.
Account: The personal account created by a User on the bet99 platform to access gaming and betting services.
Bet: A wager placed by a Player on a specific outcome or event as provided by the Operator's games or betting opportunities.
Bonus: Promotional offers, rewards, or incentives granted by the Operator to the Player subject to specific terms and eligibility criteria.
Wager: The amount of money placed on bets or used in relation to bonus activation and fulfillment requirements.
Wagering Requirement: The specified amount of wagering a Player must complete before withdrawing winnings generated from a Bonus.
KYC (Know Your Customer): The verification process through which the Operator confirms the identity, age, and eligibility of a User.

Account Registration

To use the services offered by bet99.casino, you must create a personal Account. The following conditions apply to Account registration:

Age Requirement: You must be at least 18 years old to register an Account. By registering, you confirm that you meet this age requirement.
Registration Process: To create an Account, you must provide a valid e-mail address and complete any required verification steps, including e-mail verification. You may be required to submit KYC documents such as government-issued identification, proof of address, or other relevant documentation as requested by the Operator.
User Obligations:
- You must provide truthful, accurate, and complete information during registration and maintain the accuracy of such information.
- You are responsible for maintaining the confidentiality and security of your password and Account credentials.
- You agree not to share your Account with third parties or allow unauthorized access.

Betting & Gameplay Rules

The following rules govern all betting and gaming activities conducted on bet99.casino:

Bet Placement:
- Bets must be placed within the minimum and maximum limits specified for each game or event.
- Only eligible Users with validated Accounts can place bets.
- All bets are final once confirmed but may be subject to cancellation or modification by the Operator in cases of obvious errors or technical issues.
- Bet types offered are as described on the platform and may include single bets, multiples, live bets, and casino wagers according to game rules.
Cancellation and Modification:
- Bets cannot be cancelled or modified once confirmed unless agreed by the Operator under exceptional circumstances.
- The Operator reserves the right to cancel any bet suspected of fraud, manipulation, or violation of these Terms.
Code of Conduct in Live Casino and Chats:
- Players must conduct themselves respectfully and refrain from any abusive, insulting, or fraudulent behavior.
- Use of offensive language, threats, or attempts to manipulate games or other players is strictly prohibited.
- The Operator reserves the right to suspend or terminate Accounts for violations of these behavioral rules.

Bonus Terms

Promotions and bonuses offered on bet99.casino are subject to the following terms:

Activation: Bonuses require activation as specified in each promotion; some require deposits or specific actions.
Wagering Requirements: To withdraw winnings from bonuses, you must complete wagering requirements within the allotted timeframe. The wagering amount, timeframe, and eligible games will be clearly stated in each bonus offer.
Prohibited Games/Actions: Certain games or bet types may be excluded or contribute partially towards wagering requirements. Bonuses cannot be combined with other promotions unless explicitly allowed.
Combining Promotions: Players may not combine multiple bonuses or promotions unless explicitly permitted. Abuse of bonus terms may lead to forfeiture.

Payments & Withdrawals

bet99.casino supports multiple secure payment methods. The following conditions apply:

Deposit Methods: Available options include credit/debit cards, e-wallets, and cryptocurrencies. All deposits must comply with applicable laws and are subject to verification.
Withdrawal Methods: Withdrawals are processed using the same or equivalent methods used for deposits where possible. Withdrawals are subject to bank and regulatory checks including KYC verification.
Limits and Fees: Minimum and maximum deposit and withdrawal amounts will be detailed on the site. While the Operator does not generally charge fees, third-party fees may apply.
Processing Times: Deposit processing is typically instant; withdrawals may require up to 5 business days depending on the method and jurisdiction.
Refunds and Cancellations: Bets and bonuses may be refunded or revoked at the Operator's discretion in cases of technical malfunction, fraud, or violation of Terms.

Limitation of Liability

The Operator undertakes to provide fair and reliable gaming services. However, the following limitations apply:

Operator Obligations: bet99 ensures the accuracy of results, fair play, and compliance with applicable law including licensing by the Kahnawake Gaming Commission (license number Kahnawake-8976, validity prolonged for 2025) and the Alcohol and Gaming Commission of Ontario (license number 897654, validity prolonged for 2025).
Exclusions of Liability: The Operator is not liable for losses due to technical failures, internet connectivity issues, software errors, or unauthorized access beyond reasonable controls.
Maximum Compensation: In the event of verified error or failure, the maximum compensation available will not exceed the amount of the affected bet or transaction.

Intellectual Property Rights

All content, including but not limited to software, design, text, graphics, logos, and trademarks displayed on bet99.casino are the intellectual property of the Operator or its licensors.

You are prohibited from copying, reproducing, distributing, modifying, or creating derivative works without the express prior written consent of the Operator.
Use of content beyond personal, non-commercial purposes is strictly forbidden.

Privacy & Data Protection

The processing of your personal data is governed by the bet99 Privacy Policy, which you can access on our website. All personal information collected during registration, gaming, or payments is handled in strict accordance with applicable Canadian privacy laws and data protection principles.

Your use of the bet99.casino platform confirms your consent to the collection, handling, and secure storage of your data as described in the Privacy Policy.

Changes to Terms

bet99 reserves the right to modify, amend, or update these Terms at any time. Users will be notified of significant changes by:

Sending an e-mail to the registered address.
Displaying a prominent banner on the bet99.casino website.

If you do not agree with the updated Terms, you must discontinue use of the platform immediately. Continued use after notification constitutes acceptance.

Termination & Suspension

The Operator may suspend or terminate your Account under the following circumstances:

Suspected breaches of these Terms including fraudulent or abusive conduct.
Failure to provide required verification or KYC documentation.
Violation of local laws or regulatory requirements.

Upon termination, any remaining balance may be refunded subject to verification and compliance checks. You will be notified by e-mail of any suspension or closure of your Account in a timely manner.

Governing Law & Jurisdiction

These Terms and your use of bet99.casino are governed by the laws of the Province of Ontario, Canada, and federal Canadian law where applicable.

Any dispute arising out of or related to the Terms or services will, where possible, be resolved by arbitration in accordance with applicable laws or, failing that, through the competent courts of Ontario.

Contact Information

For any questions or issues regarding these Terms or any other matter, you may contact bet99 using the following details:

Customer Support E-mail: [email protected]
Official Website: https://bet99.casino
Headquarters Address: 66 Wellington St W, Toronto, Ontario, Canada
Regional Office (Switzerland): Baarerstrasse 135, Zug, Switzerland
Ontario Subsidiary: CanCo (1000007698 Ontario Inc.) - address not specified